Returns & Refunds

At chic-atelier.com, we strive to ensure your satisfaction. Below, you’ll find all the details about our return and refund policies.

Return Policy

We offer a 15-day return window, giving you 15 days from the date of receiving your item to initiate a return.

To qualify for a return, the following conditions must be met:

• The item must be in its original condition, unworn or unused, with all tags attached, and in its original packaging.
• Proof of purchase (receipt) is required.

To begin the return process, please contact us at  info@chic-atelier.com. Returns must be sent back to the same address from which your order was shipped. Any items returned without prior authorization will not be accepted.

Once your return request is approved, we’ll provide you with a return shipping label and detailed instructions on how to send the item back to us. For any questions or assistance with returns, feel free to contact us at info@chic-atelier.com.

Damaged or Incorrect Items

Please inspect your order upon arrival and notify us immediately if:

• The item is defective or damaged.
• You received an incorrect product.

We’ll work promptly to resolve the issue and ensure your satisfaction.

Non-Returnable Items

Certain items are not eligible for return, including:

• Custom-made products (e.g., personalized or special orders).
• Items made from genuine fur or leather (e.g., coats, accessories).

Additionally, sale items and gift cards are non-returnable. If you have any concerns about a specific item, don’t hesitate to reach out to us before making your purchase.

Exchanges

If you’d like to exchange an item, the fastest way is to return the original product, following the return process, and place a new order for your desired item once the return is approved.

Refunds

Once we’ve received and inspected your returned item, we’ll notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 15 business days.

Please note that processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved and you haven’t received it, contact us at info@chic-atelier.com.

International Orders

Orders shipped outside of the UK may incur customs duties and taxes, which are determined by the destination country and product type. These charges are the responsibility of the recipient and are payable directly to the customs authority. The courier will contact you to collect any applicable fees.

Important Notes

If there are any discrepancies with your order, you must notify us within 5 business days of receiving your items. Returned goods must be in saleable condition, with original packaging and labels intact, to qualify for credit or replacement.

We will reimburse return postage costs up to $12 if deemed appropriate.

For any questions about our return and refund policy, don’t hesitate to contact us at info@chic-atelier.com.

Your satisfaction is our priority. Shop with confidence at chic-atelier.com.